Advanced Text Analytics
Businesses are interacting with customers more than ever. Most businesses feel the pressure to be omnichannel and omnipresent. Text analysis helps businesses analyse huge quantities of text-based data in a scalable, consistent and unbiased manner.
FutureAnalytica
Advanced Text Analytics
Given 80% of business information is mostly unstructured textual data, this form of intelligent automation has become crucial for the modern enterprise to continue attract, engage and satisfy customers while staying ahead of the competition.
Customer Conversation Analytics
Customer communication data can be digested at scale and analysed to find data-driven insights for customer service teams to outperform their KPIs.
Automate Ticket Routing, Prioritisation and Tagging
Automate and prioritise ticket routing to the appropriate representative based on the customer, problem and urgency of the ticket contents
Financial Trading
Intent recognition and Spoken Language Understanding services for detecting user intents (e.g. “buy”, “sell”, etc) from short utterances can help to guide traders in deciding what to trade, how much and how quickly.
Lead generation
person tweets that they are interested in a certain product or service, text analytics can discover this & feed this info to a sales rep who can then pursue this prospect and convert them into a customer.
Recruitment
Mining news and blog articles, forum postings and other sources could help to evaluate potential hires.
Review Sites
Text Analysis can be used here to build tools that can summarize multiple properties in 2-3 word phrases. Understanding CX based on factors valueable to improve product, services.